Returns and refunds

This policy applies to purchases from Mayfair Prints.

Change-of-mind returns

You can request a change-of-mind return within 30 calendar days after delivery. You do not need to give a reason.

To start a return, email support@mayfairprints.com before sending the item. Include your order number if you have it and tell us which item you want to return. If you cannot find your order number, give us the name and email address used for the purchase so we can identify the order.

Dispatch your return within 14 calendar days after you tell us you want to return it. The date you first notify us counts as your request date. If we delay providing return instructions, we will extend the dispatch deadline by that delay.

You may open the packaging and carefully inspect your print before deciding whether to keep it. An unopened box is not required. For a change-of-mind return, please keep the item in the condition it arrived in, apart from careful unpacking and inspection. Pack it securely for the return journey and include any supplied accessories.

Return postage and destination

You pay the postage for a change-of-mind return. Our return destination is London, United Kingdom. If you are returning an order from the United States, you will need to arrange and pay for international return postage to the United Kingdom. Please check the cost with your chosen postal or courier service before sending it.

We recommend a tracked service. Keep your proof of dispatch until the return is resolved.

Return address:

Mayfair Prints, c/o Vandal London
20-22 Wenlock Road
London
N1 7GU
United Kingdom

Change-of-mind refunds

For an accepted change-of-mind return, we refund the amount paid for the returned goods plus any standard outbound delivery charge paid on the order. If you chose a more expensive delivery option, we refund the standard-delivery amount; the additional upgrade cost is not included unless applicable law requires otherwise.

This includes partial returns. We refund the standard outbound delivery charge once per order, so a later return from the same order does not receive it again. If the original delivery was free, there is no delivery charge to refund. We do not add a delivery charge afterwards if a return brings the goods you keep below the free-delivery threshold.

There is no restocking or administration fee. We do not deduct our production costs or payment-processing fees from your refund. Your change-of-mind return postage is not refunded.

Where applicable law permits, we may reduce a change-of-mind refund to reflect a demonstrable loss in value caused by handling beyond what is reasonably needed to inspect the print and its finish. This can include damage or use beyond careful inspection. We will explain any reduction and the evidence supporting it. Careful unpacking and inspection alone do not justify a reduction, and this is not a fixed restocking fee.

Refunds go back to the original payment method.

We process an accepted change-of-mind refund within 14 calendar days of receiving the returned item or valid evidence that you dispatched it, whichever is earlier. Your payment provider may need additional time to show the refund in your account. This does not extend any shorter deadline that applies by law.

Damaged, defective or incorrect items

If your item arrives damaged, is defective or is not what you ordered, you can choose a correct replacement at no extra cost or a refund of the affected goods and associated delivery charges.

Email support@mayfairprints.com with your order details and a description of the problem as soon as you can. Photos of the item, the problem and the packaging can help. If photos are not possible, tell us so we can agree another reasonable way to assess the issue. If you cannot find your order number, give us the name and email address used for the purchase.

If a return is necessary, Mayfair Prints will arrange and pay for the required return postage. Please contact us before posting a damaged, defective or incorrect item so we can agree the return arrangements. Refunds go back to the original payment method.

Your rights

The 30-day change-of-mind period does not limit any rights you may have for damaged, defective or incorrectly supplied goods. Nothing in this policy limits your applicable legal cancellation, refund or other consumer rights.